• Betsson / Casino / FAQ

    FAQ

    1. Can I contact Betsson Casino?
    2. How do I deposit money to Betsson Casino?
    3. Deposit Bonuses
    4. Bonus Rules
    5. I get a black screen and nothing happens when I try to open a game, what is wrong?
    6. What happens when I loose connection during a game round?
    7. How does Betsson Casino ensure that the games are fair?
    8. Why does the Casino look odd on my Mac?
    1. Can I contact Betsson Casino?

    Yes, please call +356 22603000, start a live chat with our support agents here or send an e-mail to support-en@betsson.com.

    2. How do I deposit money to Betsson Casino?

    Simply make a deposit into your main account. As soon as the deposit is successful, you can start playing in the Casino immediately – no internal transfer is necessary.

    3. Deposit Bonuses

    At times Betsson Casino will offer our guests depositing bonuses, an example could be deposit up to €100 and receive a 30% bonus. See example below: Deposit €100 receive €30, Deposit €50 receive €15. Bonuses at Betsson Casino are designed to extend your play and may not be eligible for withdrawal unless you have reached the criteria’s presented under Bonus rules.

    4. Bonus Rules

    Free spin bonus

    All winnings from free spins have to be tuned over 35 times before a withdrawal of the bonus money is possible.

    The turnover requirements have to be met within 1 day of receiving the bonus. If the wagering requirements have not been met the bonus will be automatically forfeited.

    All money won from bonus money will stay as bonus money until the wagering requirements have been met. Withdrawal of bonus money will forfeit all of the bonus money.

    Wagering on all games in casino will contribute towards wagering requirements but certain games will contribute more than others. The following are the wagering requirements for each individual game type:

    Slot machines, Video Slot machines, Lottery Games and Other Games: 100%
    Caribbean Stud: 50%
    Texas Hold’em: 20%
    Roulette (All types), Baccarat (All types), Punto Banco, Oasis Poker: 10%
    Black Jack (All types), Pontoon, Video Poker (all types): 5%
    Other table games: 25%

    Betsson reserves the right to modify, alter, discontinue or terminate any promotion at any time for any reason and it is customer´s responsibility to check for changes and updates.

    Giveaway bonus

    All free money bonuses received have to be turned over 35 times before a withdrawal of the bonus money is possible.

    The turnover requirements have to be met within 7 days of receiving the bonus. If the wagering requirements have not been met the bonus will be automatically be forfeited.

    All money won from bonus money will stay as bonus money until the wagering requirements have been met. Withdrawal of bonus money will forfeit all of the bonus money.

    Wagering on all games in casino will contribute towards wagering requirements but certain games will contribute more than others. The following are the wagering requirements for each individual game type:

    Slot machines, Video Slot machines, Lottery Games and Other Games: 100%
    Caribbean Stud: 50%
    Texas Hold’em: 20%
    Roulette (All types), Baccarat (All types), Punto Banco, Oasis Poker: 10%
    Black Jack (All types), Pontoon, Video Poker (all types): 5%
    Other table games: 25%

    Betsson reserves the right to modify, alter, discontinue or terminate any promotion at any time for any reason and it is customer´s responsibility to check for changes and updates.

    General Deposit bonus

    The deposit bonus amount has to be turned over 35 times before a withdrawal of the bonus money is possible.

    The turnover requirements have to be met within 5 days of receiving the bonus. If the wagering requirements have not been met the bonus will be automatically be forfeited
    All money won from bonus money will stay as bonus money until the wagering requirements have been met. Withdrawal of bonus money will forfeit all of the bonus money.

    Wagering on all games in casino will contribute towards wagering requirements but certain games will contribute more than others. The following are the wagering requirements for each individual game type:

    Slot machines, Video Slot machines, Lottery Games and Other Games: 100%
    Caribbean Stud: 50%
    Texas Hold’em: 20%
    Roulette (All types), Baccarat (All types), Punto Banco, Oasis Poker: 10%
    Black Jack (All types), Pontoon, Video Poker (all types): 5%
    Other table games: 25%

    Betsson reserves the right to modify, alter, discontinue or terminate any promotion at any time for any reason and it is customer´s responsibility to check for changes and updates.

    First time deposit bonus/Welcome bonus

    All first time deposit bonuses (welcome bonuses) have to turned over 35 times before a withdrawal of the bonus money is possible.

    The turnover requirements have to be met within 30 days of receiving the bonus. If the wagering requirements have not been met the bonus will be automatically be forfeited.

    All money won from bonus money will stay as bonus money until the wagering requirements have been met. Withdrawal of bonus money will forfeit all of the bonus money.

    Wagering on all games in casino will contribute towards wagering requirements but certain games will contribute more than others. The following are the wagering requirements for each individual game type:

    Slot machines, Video Slot machines, Lottery Games and Other Games: 100%
    Caribbean Stud: 50%
    Texas Hold’em: 20%
    Roulette (All types), Baccarat (All types), Punto Banco, Oasis Poker: 10%
    Black Jack (All types), Pontoon, Video Poker (all types): 5%
    Other table games: 25%

    Betsson reserves the right to modify, alter, discontinue or terminate any promotion at any time for any reason and it is customer´s responsibility to check for changes and updates.

    5. I get a black screen and nothing happens when I try to open a game, what is wrong?

    Please make sure you have the latest Java version installed.

    6. What happens when I loose connection during a game round?

    The game continues from the situation it was left in when you log in and open the game again. Slots that were spinning during the cut will finish the round even if connection is cut.

    7. How does Betsson Casino ensure that the games are fair?

    Our Casino operates with a Random Number Generator that has been assessed and approved by two independent third parties; the National Laboratory of Forensic Science in Sweden and Technical Systems Testing in Canada. This means that every time you play whether you’re playing with fun money or real money, you’ll have a fair casino experience.

    8. Why does the Casino look odd on my Mac?

    For the Casino to look and work as we intended, you need to have the latest Flash plugin installed. Please check this site to ensure that you have the latest version: http://www.adobe.com/software/flash/about/

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